Tradestrong Policy

Effective Date: 4/25/25

At TradeStrong LLC, we stand behind the quality of our work and the materials we install. We are committed to providing reliable, honest service to every homeowner and business we serve.

This Warranty Policy explains the coverage, limitations, and process for warranty claims on services and products provided by TradeStrong LLC (“TradeStrong,” “we,” “our,” or “us”).

1. Labor and Workmanship Warranty

TradeStrong provides a 1-year warranty on all labor and workmanship performed during service, repair, or installation.

This means if a problem occurs due to an error in our installation, repair, or service within 12 months of the completion date, we will return to correct the issue at no additional labor cost to you.

2. Parts and Equipment Warranty

• Replacement parts installed by TradeStrong are covered by the manufacturer’s warranty, typically ranging from 1 to 10 years depending on the part or system.
• HVAC systems, water heaters, and other major appliances installed by TradeStrong are protected by manufacturer warranties.
• TradeStrong is not responsible for warranty denial due to customer neglect, lack of maintenance, or unauthorized modifications after installation.

Important:
Manufacturer warranty terms (including parts coverage length) vary. Customers are responsible for registering eligible equipment with the manufacturer if required.

3. Special Warranties

Some new HVAC system installations performed by TradeStrong may include additional warranty extensions if:

• Proper maintenance is performed and documented (such as enrolling in our Peace of Mind Plan).
• System registration is completed within manufacturer timelines.

Ask your technician at the time of installation for details specific to your project.

4. Exclusions

The following are not covered under TradeStrong’s 1-year labor warranty or any manufacturer warranty:

• Failures caused by abuse, neglect, lack of regular maintenance, or misuse.
• Damage from weather events, natural disasters, or acts of God (e.g., floods, storms, fire, lightning).
• Normal wear and tear (e.g., clogged drains, dirty filters, corrosion).
• Aesthetic differences (e.g., paint mismatches, minor surface scratches) related to new part installations.
• Damage caused by unauthorized repairs, alterations, or third-party service providers.

5. Customer Responsibilities

To maintain warranty coverage, customers must:

• Perform routine maintenance (such as filter changes, drain line cleanings, and system inspections).
• Notify TradeStrong promptly if a service issue arises.
• Provide reasonable access for repair appointments.
• Retain proof of installation or service records.

Failure to properly maintain installed equipment or systems may void warranties.

6. How to File a Warranty Claim

If you believe you have a warranty issue, contact us at:

TradeStrong LLC
Phone: (405) 641-0377
Email: support@tradestronghvac.com
Website: www.tradestronghvac.com

Please provide:

• Your name and contact information
• Service address
• Date of service or installation
• Description of the problem

We will assess the claim and schedule service if it falls under warranty coverage.

7. Warranty Disclaimer

Except as expressly stated in this Warranty Policy or in writing by the manufacturer, TradeStrong disclaims all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

Effective Date: 4/25/25

TradeStrong LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you interact with us, including when you submit information through our website, Meta Lead Ads, or other forms.

1. Information We Collect

We may collect personal information, including but not limited to:

• Name
• Phone number
• Email address
• Service address
• Information related to your service needs (HVAC, plumbing, maintenance, installation)

We collect this information when you:

• Submit a form through our website
• Submit your information through a Meta Lead Ad
• Contact us directly via phone, email, or other means

2. How We Use Your Information

We use your information to:

• Schedule and provide HVAC, plumbing, and home service appointments
• Respond to your inquiries
• Send appointment confirmations, service updates, or follow-ups
• Provide special offers or service-related information if you opt-in
• Improve our services

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Sharing Information

We may share your information:

• With service providers that help us deliver our services (e.g., scheduling software, payment processors)
• When required by law or to protect our rights
• To fulfill a specific service you have requested

We do not sell or transfer your information to third parties outside these purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

5. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal obligations)

To make a request, please contact us using the information provided below.

6. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

TradeStrong LLC
Phone: (405) 641-0377
Email: support@tradestronghvac.com

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the new effective date.

Effective Date: 4/25/25

Welcome to TradeStrong LLC (“TradeStrong,” “we,” “our,” or “us”). By using our website, booking services, or interacting with us, you agree to the following terms:

1. Service Scope

TradeStrong provides HVAC, plumbing, and residential construction services within our designated service area. All services are subject to availability.

2. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. A standard $44 trip charge applies to service calls.

3. Service Scheduling

Appointments are scheduled based on availability. Weather, emergency service calls, or material shortages may cause rescheduling. We will notify you promptly if rescheduling is necessary.

4. Intellectual Property

All logos, branding, and content on this site are the property of TradeStrong LLC and may not be used without permission.

5. Limitation of Liability

TradeStrong is not liable for damages beyond the cost of the services provided, including but not limited to incidental, consequential, or indirect damages.

6. Changes

We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of any changes.

Effective Date: 4/25/25

1. Service Call Fees

All service calls, including diagnostic visits and maintenance visits, carry a non-refundable $44 trip charge. This fee covers the cost of dispatching and assessing your system.

2. Cancellations

Customers must provide at least 24 hours’ notice to cancel or reschedule an appointment without penalty. Short-notice cancellations may still incur the $44 trip charge if the technician was dispatched.

3. Refunds

• Refunds are only issued if a prepayment was made and TradeStrong is unable to deliver the agreed-upon service.
• Deposits or prepayments for special-order equipment or major installations are non-refundable once the order has been placed.

4. Service Guarantee

If you are unsatisfied with a service, please contact us immediately. We are committed to working with you to resolve any reasonable concerns related to workmanship under warranty coverage.

Effective Date: [Today’s Date]

TradeStrong LLC is committed to delivering high-quality services. However, customers should be aware of the following service limitations:

• We are not responsible for damages caused by existing structural defects, faulty materials, pre-existing conditions, or systems installed by others.
• We are not responsible for aesthetic variations (e.g., paint mismatch, minor surface imperfections) resulting from necessary repairs or equipment upgrades.
• We do not guarantee the performance of older systems beyond the work we perform.
• Weather events, natural disasters, power surges, flooding, and acts of God are not covered under any warranty or service guarantee.

Customers are encouraged to maintain their systems and perform timely service to avoid preventable issues.

Effective Date: [Today’s Date]

The TradeStrong Peace of Mind Plan is a residential HVAC maintenance plan designed to help homeowners protect their systems.

1. Plan Benefits

• Two seasonal HVAC maintenance visits per year (spring/summer and fall/winter).
• 1-inch standard filter replacement at each visit (if accessible and applicable).
• Priority scheduling for service calls during peak seasons.

2. Pricing

• $12 per month (billed annually at $124) or monthly with approved auto-pay.
• Maintenance visits are scheduled proactively but may be rescheduled due to weather or emergencies.

3. Terms

• The plan is non-refundable once a maintenance visit has been completed.
• The plan covers preventive maintenance only and does not include repairs or parts unless separately quoted.
• Customers must maintain active payments to receive plan benefits.

4. Customer Responsibilities

Replace specialty filters outside of maintenance visits if required (only 1-inch standard filters are included).

Keep the system accessible for scheduled visits.